After your first year, you will continue to have access to download all plugin updates and install them manually on your sites. License renewal is required for continued access to support and automatic plugin updates. If your license has expired, go to your license page to renew.
The renewal price varies for each plan. Starter renewal is $27, Individual is $47, Small Business is $99, and Enterprise is $199. The Enterprise renewal covers our Elite support, but the automatic updates are available without renewal.
Support is our highest priority. We want you to succeed with your endeavors and we are always here to back you up. Different levels of support help our team prioritize the order in which tickets are handled. Elite support tickets send instant notifications to our team, and our top product engineers will be on your case within 2 business hours. Those with Priority support are next in the ticket queue, and can generally expect the first response within 5 business hours. Standard support tickets will always receive a response within 12 business hours.
Our support covers all built-in features. It is up to you to install the plugin and setup everything you need. If you have questions, we provide you with the instructions you need to help you get the results you want.
You can get a good feel for the plugin by installing our free version. Additionally, we offer a full money-back guarantee for 14 days. If our plugin doesn't meet your needs, you can contact us for a full refund.
Yes. You can set up any number of local sites and one staging site in addition to your production site. If you have a WP multi-site install, we will provide support for the main site only. A Starter license can also be used on local sites, but not on a staging site.
Of course. You can upgrade your license at any time from your licenses page. If your license is expired, you'll need to renew before upgrading since upgrading doesn't add extra time to your license.
We use PayPal and Stripe to process payments. They accept debit, Visa, Mastercard, and American Express.