File Uploads not showing up anymore

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I have two File Upload options in my form and even though I am able to upload files, when I receive the submission results email and click on the links where they are uploaded I cannot view the files, I get a 404 Not Found error.

Do you only see the bad links in the email? Do you have W3 total cache installed? There is a none conflict if the answer to both questions is yes. If this isn't the case can you provide more details? What is the link given? Where did the file actually go?

Both links are given in the submission email, good or bad. Below are 2 links that were given from one (the same) form submission. I do have W3 Total Cache installed.


Here the bad link created by Formidable:

Here is the good link created by Formidable from the same form submission:

As you can see there was a different URL path that was created. I am not sure why.

I manually entered the URL below to copy the file structure of the good link:


and it shows up, so it looks like for some reason Formidable changed the URL structure for that one file. Still not sure why it did that. (please hide the filename in the URL structure of this thread, it contains private patient info) Thanks again.

When you go to the Formidable entries page and either view or edit the entry, does the image show up correctly? If so, this is a W3 Total Cache interaction. This is on our to do list to look into this conflict. Can you please verify that this is the problem?

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