A user will have started a form and possibly not completed it.
When clicking from a directory listing to go back into the form, I would like to display a message like:
Hi <first name>; welcome back. You were here last on <last time entered>.
How do I get the FIRST NAME text to show up with out being a LINK. I found frm-entry-links which works; but I dont need it to be a link.
July 12, 2012 at 11:07 am
This isn't a Formidable question, but a WordPress one. Formidable doesn't keep a record of login times, and I'm not sure if WordPress does or not. Please take your question to a more appropriate place. Thanks!
July 12, 2012 at 12:24 pm
As a purchaser that recognizes that your system does lots of things; I was asking if it was possible to display for data at the top of form. If you would read the question again: I am merely asking "is it possible to add a message to the form". I was using a LINK but that is not what I wanted either. The question had NOTHING to do with Wordpress but rather if your system allows me to add TEXT to a form.
The answer: YES.
I had to create a custom display form with the fields that I wanted to display at the top of the form.
Before the person continues the form they would see a message or note information from the previous time that they entered the form.
For example: " Hi [user name]. Welcome back! The last time you were here was [updated-at].
You are almost done with your survey. The great news [first name] is that your [selected gift from form entry] is waiting for you."
Stephanie: Formidable Pro is a wonderful system. Thank you for your response; but please note the question before creating an inappropriate reply.
Note: I really like the system; but the customer service communication could use some work.
July 12, 2012 at 5:37 pm
Glad you figured it out. Sorry if I misunderstood your question. "You were here last on" implies the last time the user logged in. If what you really want is the last time the entry is updated, then great.
July 15, 2012 at 8:33 am
This is a great example of double, triple, quadruple or more checking that the question being asked is stated clearly (unlike this sentence :-)). It's always the responsibility of the person asking the question to ensure that the person to whom the question had been directed understands it. If it is clear that the person didn't "get it", then give it another shot.
Formidable Pro is a highly sophisticated product which also means the questions/wishes can also get rather "gnarly". Because of how I asked my question, I think that I've sent Stephanie on a wild goose chase once . I wasted her time. I wasted my time. And I probably wasted other forum readers' time too. Since then, regarding help desk issues, I've worked harder at describing the scenario and the accompanying question(s). Doing also helps communicate my level of expertise or lack thereof, and thus, helps the responder to structure their feedback appropriately. Anyway...
Thanks for the great support, professionalism and example! Who knew counting to ten would come in handy so many times a day... ;-)
July 15, 2012 at 11:27 am
Agreed... To a point. As a communications expert and pro speaker, one thing I consistently tell IT peeps ( as that is my background) that communications goes BOTH ways. However, it peeps tend to have very bad reps regarding good communications. Saturday Night Live does skits about it.
First rule: Dont assume; restate and ask. If a customer asks a question in a way that is not clear, repeat it back to them and verify. The goal is not to create CUSTOMER LOYALTY but CUSTOMER ADDICTION. As IT PEEPS we have our own language. We can't unlearn what we know. Sometimes we tend to speak our own language and get frustrated or respond incorrectly when customers don't understand us.
IF WE LEARN NOTHING ELSE PLEASE REMEMBER THIS (not yelling... Just emphasis)
It is not the customer's responsibility to remember how great your service was; It your responsibility to create a customer experience that they will never forget.
In regards to Stephanie, it was not a big deal to me. But if I don't tell her who will? As a communications expert and woman in IT, I just want to make sure she is successful. How many customers will she lose if they feel shorted.
I ABSOLUTELY LOVE THIS PRODUCT! As a woman in IT she makes me SUPER PROUD. In fact I am writing an article about I how it kicks the crap out of Gravity Forms and many others.... Yep...said crap.
July 16, 2012 at 8:42 am
@dawnna,
Amusing... our "violent" support for/of FormidablePro, Stephanie and Steve! I look forward to reading the article. :-)
BTW, the folks over at Pods are nearing a beta release for Pods 2.0. They are on target to include a Gravity Forms component that will integrate Pods and GF when launched. I have put in a similar request for FormidablePro integration which Scott, the lead developer, has acknowledged. Popularity will probably move this request up the feature list priority:
https://github.com/pods-framework/pods/issues/101
Topic closed.