Formidable FAQs


Q. Why aren’t I getting any emails?

Try the following steps:

  1. Double check to make sure your email address is present and correct in the “Email” tab on the form "Settings" page
  2. Check your SPAM box
  3. Try a different email address.
  4. Check to see if your site is actually sending any emails. Maybe try the forgot password email. If that doesn’t work, please contact your web host. You can also test your system emails with the Check Email plugin.
  5. Install WP Mail SMPT or another SMTP plugin.
  6. If none of these steps fix the problem, and you have verified that other emails are being sent from your site, let us know and we’ll try to help you find the bottleneck.

Q. How do I place multiple fields on the same row?

  1. If you are familiar with HTML/CSS you can format your forms in any way you would like. There will eventually be a way to do this without getting into any code, but for now to make the text fields align in a row, you can edit your customizable HTML. You can change the first line of all fields you would like in the same row from:

    <div id="frm_field_[id]_container" class="[error_class] [required_class] form-field">

    to:

    <div id="frm_field_[id]_container" class="[error_class] [required_class] form-field" style="float:left;margin-right:10px;">

  2. Then, at the bottom of the second field add:

    <div style="clear:both"></div>

To make the fields options align in a row, you can either change this in your Pro styling settings, edit your custom HTML (ie: [input opt=1] [input opt=2] [input opt=3]), or add a little css to your theme style.css:

.form-field .frm_checkbox label{display:inline;}

Q. Why am I getting a white screen when I activate Formidable?

Most likely, you have installed enough plugins that your memory limit has been exceeded. You will need to increase the memory_limit in your php.ini to 64M or 96M. If you're not sure where to find this file or how to change it, please contact your webhost for help.
It might also work to add this to your wp-config.php:

define('WP_MEMORY_LIMIT', '96M');

Q. I have a long form. Why did the options at the end of the form stop saving?

Your form may have expanded past the point your current server configuration allows. You will need to increase the post_max_size in your php.ini to 32M or 64M. If you’re not sure where to find this file, please contact your webhost for help.

Q. How do I edit the field name?

The field and form names and descriptions are all changed with in-place edit. Just click on the text you would like to change, and it will turn into a text field. Don’t forget to hit save if you are using Internet Explorer!

Q. Why isn’t the form builder page working right after I updated?

Try clearing your browser cache. As we make plugin modifications, we frequently change javascript and stylesheets. However, the previous versions may be cached so you aren’t using the modified files. After clearing your cache and you’re still having issues, please let us know.

Q. Why doesn’t my form look pretty?

  1. Make sure you have Formidable styling enabled in both the Formidable -> Settings and the individual form settings.
  2. Compare the form preview page with the form in your theme. Any differences are caused by your theme.
  3. Several themes are adding extra space between field labels, the required symbol, and fields. In many of these themes, you can fix this by adding [raw] around your form shortcode. [raw][ formidable id=x ][/raw]

Q. What plugins are known to cause conflicts?

  • W3 Total Cache: With some W3 settings, an incorrect link to uploaded files will be included in the email notification.
  • Several FaceBook plugins and keyword replacement feature in Pretty Link Pro: reload pages multiple times causing multiple submissions, persistent incorrect captcha messages, or duplicate submission messages
  • WPMU DEV Update Notifications. Causes the automatic update process to fail by reporting the plugin is at the latest version when the pro version is not installed.
  • Any plugin or theme that causes javascript errors. Themes are the most common offenders by loading a version of jQuery other than the one included with WordPress.
  • Login with Ajax. Prevents WordPress posts from getting created from forms setup to create posts.

Code for this page